You can contact us by email at infobelivu@gmail.com. We strive to respond to all inquiries within 24 hours.
Our products are shipped directly from our suppliers located in various countries around the world. This allows us to offer a wide range of products at competitive prices.
We have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. Please ensure that the item is in the same condition as you received it, unworn or unused, with tags, and in its original packaging. To initiate a return, please contact us at infobelivu@gmail.com.
If you receive a damaged or defective item, please inspect it upon receipt and contact us immediately. We will evaluate the issue and make it right. Please provide us with photos or a detailed description of the problem to assist us in resolving the issue promptly.
Unfortunately, we do not accept returns for personalized or custom-made items. These items are specially made to order and cannot be resold. Please ensure that you double-check all customization details before placing your order.
We currently do not offer direct exchanges. If you would like to exchange an item, we recommend returning the unwanted item and placing a new order for the desired item. This will ensure a faster and smoother process.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.
Unfortunately, we do not accept returns for sale items or gift cards. All sale items and gift cards are final sale and cannot be refunded or exchanged.
If you are located in the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The same return conditions apply: the item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. Please contact us at infobelivu@gmail.com to initiate the return process.
Once we have received and inspected your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund and post it to your account.